Privacy Policy

At NORMETON LTD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from our store. Our privacy practices are governed by and construed in accordance with the laws of the United Kingdom.

Information We Collect

To provide you with our products and services, we collect information in the following ways:

Order and Support Related Data Handling

When you make a purchase or attempt to make a purchase through our store, we collect certain information directly from you. This includes:

• Contact Information: Your name, email address, and phone number.
• Shipping and Billing Details: Your delivery address and billing address.
• Payment Information: We accept payments via PayPal. We do not directly store your full financial details; payment processing is handled securely by PayPal.
• Support Data: Information you provide when contacting our customer service team regarding orders, tracking, returns, or warranty claims.

Information Collected Automatically

When you browse our store, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse, we collect data about the individual web pages or products that you view, what websites or search terms referred you to our store, and information about how you interact with the site.

Customer Data Uses

We use the personal information we collect to operate our business and fulfill our commitments to you. Specifically, we use your data to:

• Fulfill Orders: Process your payments via PayPal, arrange for shipping through our carriers (DHL and Royal Mail), and provide you with invoices and order confirmations.
• Provide Customer Support: Communicate with you regarding your order status, address parcel issues, process 30-day returns, and manage 12-month warranty claims.
• Screen for Risk and Fraud: Monitor our orders for potential risk or fraudulent activity to protect our customers and our business.
• Improve Our Store: Analyze how our customers browse and interact with the site to optimize the shopping experience and improve our accessibility standards.

Sharing Your Personal Information

We share your personal information with trusted third parties only to help us use your personal information as described above. For example:

• Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your personal information in their privacy documentation.
• Service Providers: We share necessary details with our payment processor (PayPal) and shipping partners (DHL, Royal Mail) strictly for the purpose of fulfilling your order.
• Legal Compliance: We may also share your personal information to comply with applicable UK laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights. This includes mandatory legal language, disclosures, or terms required by applicable laws and regulations, which take precedence over general policy descriptions.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can manage your cookie preferences at any time by using the cookie banner available in the website footer or by visiting our Cookies Policy page.

Data Retention

When you place an order through the store, we will maintain your Order Information for our records unless and until you ask us to delete this information. This allows us to assist you with future customer service inquiries, including warranty claims and returns.

Your Data Rights

If you are a resident of the United Kingdom or the European Economic Area, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact our dedicated data rights contact using the information below.

Contact Section

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your data rights, please contact us:

• Data Rights Contact: privacy@normeton.shop
• General Support: support@normeton.shop
• Phone / WhatsApp: +1 807 781 4490
• Business Address: NORMETON LTD, 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AQ

Our customer service hours are Monday to Friday, 9:00 AM - 5:00 PM EST. We aim to respond to all inquiries within 1 business day. You may also reach out via our Contact Us page.